Refund Policy
At QSS, we value your satisfaction with our eco-friendly products made from sustainable jute and bamboo. If, for any reason, you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy below for details.
Eligibility for Returns
Condition of Product: To be eligible for a return, the product must be unused, unwashed, and in the same condition that you received it. It should be free from any stains, odors, or signs of wear.
Original Packaging: The product must be returned in its original packaging, including any tags or labels that were attached at the time of purchase.
Time Frame for Returns
Returns must be requested within 15 days of delivery. We will not accept return requests beyond this period.
Non-Refundable Items
Customized or personalized items
Items marked as “Final Sale”
Gift cards
Initiating a Return
Contact Us: Please reach out to our customer support team at [email address or phone number] with your order details to initiate a return.
Approval and Instructions: Once your return request is approved, we’ll provide you with instructions for sending the item back to us.
Return Shipping
Return Shipping Costs: Customers are responsible for paying the return shipping costs unless the return is due to a defect or an error on our part.
Shipping Method: We recommend using a trackable shipping service to ensure your return is safely delivered to us.
Refund Processing
Inspection: Once we receive the returned item, we will inspect it to confirm it meets our eligibility criteria.
Refund Approval: If approved, your refund will be processed within 7–10 business days to your original payment method.
Partial Refunds: In cases where the product shows minor signs of use or damage, a partial refund may be issued at our discretion.
Exchanges
We offer exchanges for items of equal or lesser value if you wish to swap your product. Please contact customer support to initiate an exchange.
Damaged or Defective Items
If you receive a defective or damaged item, please notify us within 7 days of delivery. We will provide a replacement or issue a full refund at no additional cost to you